Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Altrincham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Altrincham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Altrincham and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, email, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for safe treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and browsing behaviour collected through cookies
Communication records: Enquiries, consultation notes, and correspondence with our pharmacy team

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical care
To process and fulfil your orders, which are dispatched within 1 working day of pharmacist approval
To communicate with you regarding your treatment, prescription status, and order updates
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and maintain accurate patient records
To send relevant health information or service updates where you have given consent

Our lawful bases for processing include the performance of a contract, legal obligation, protection of vital interests, and legitimate interests. Health data is processed under the special category basis of providing healthcare treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand website traffic and improve performance
Functional cookies: Remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Prescribing clinicians and healthcare professionals involved in your care
Secure payment processors to handle transactions
Delivery and logistics providers to fulfil your orders
IT and software providers who support our secure systems
Regulatory bodies such as the GPhC, where required by law

All third parties we work with are contractually required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for legal and accounting purposes.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for deletion where appropriate, restrict or object to certain types of processing, and request data portability. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related requests within 48 hours.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems accessible only to authorised personnel.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Altrincham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.